Responsibility of Families:
Families must provide two weeks written notice..
Families can provide written notice by sending an email to the Services email address or completing and submitting the Services Cancellation of Enrolment Form.
Verbally informing an Educator that your family is cancelling enrolment will NOT be accepted by the Service as the family providing two weeks written notice.
Be aware that the family may only claim the Child Care Subsidy during the two-week cancellation of enrolment notice period when the child attends the Service.
Up until Friday 10th July 2020, Centrelink will not pay CCS for any days after your child’s last physical day of attendance. You will be charged full fees for any absence days after the last day your child physically attends the service until the end of the two-week notice period. This is due to the Cessation of Care rules which all Services are required to follow.
From 13 July 2020, families can receive Child Care Subsidy for absences from sessions the child was expected to attend, that occur up to seven days before a child’s first, or after a child’s last physical attendance at a service, for any of the following reasons:
- Any of the additional absence reasons(listed on the Australian Government Department of Education, Skills and Employment, Website, Absences from childcare Fact Sheet)
- The child, the individual who cares for the child, the individual’s partner or another person with whom the child lives is ill (no medical certificate required if the child has not used 42 absence days)
- The service has changed ownership
- The usual service is closed and the child is attending a different service under the same provider
- A family tragedy (a major event including the death of an immediate family member) has occurred, or
- The enrolment ceased incorrectly.